General Questions
What is West Haven University?
West Haven University is an online education platform offering professional development and continuing education courses designed to help individuals advance their careers, particularly in healthcare and related fields.
Who are your courses designed for?
Our courses are ideal for: Nurses and healthcare professionals Students seeking continuing education (CE) credits Individuals looking to enhance their skills and knowledge
Courses & Enrollment
How do I enroll in a course?
Simply select your desired course, complete the checkout process, and you will receive immediate access to your course materials.
When do I get access to my course?
Access is granted immediately after successful payment. How long do I have access to the course?
Unless otherwise stated, you will have access until you competed the course, allowing you to learn at your own pace.
Can I take courses on my phone or tablet?
Yes, our platform is fully accessible on desktops, tablets, and mobile devices.
Certificates & CE Credits Will I receive a certificate?
Yes, you will receive a certificate of completion after successfully finishing the course requirements.
Are your courses accredited?
Course accreditation or CE approval varies by program. We are California BRN approved Continuing Education Provider (CEP). Please review the specific course details or contact us for clarification. CDPH approved provider for continuing education.
Will my employer or licensing board accept the certificate?
Acceptance may vary depending on your employer or state board. We recommend verifying with your organization prior to enrollment.
Payments & Refunds
What payment methods do you accept?
We accept major credit/debit cards and PayPal for secure and convenient checkout.
You do not need a PayPal account to use this option—you can select PayPal at checkout and pay with your credit or debit card as a guest.
If you are interested in using PayPal Pay Later or installment options, you will need to create and log into a PayPal account, and approval is subject to PayPal’s eligibility requirements.
Secure Checkout & Payment Assurance
Your security and peace of mind are our top priorities.
We use trusted, industry-standard encryption to ensure that your personal and payment information is always protected.
🔒 Secure Payments
SSL encrypted checkout
सुरक्षित (Secure) payment processing
Protection against unauthorized transactions
💳 Accepted Payment Methods
We accept:
Visa
Mastercard
American Express
Discover
PayPal
You can safely complete your purchase using PayPal without creating an account, or choose PayPal Pay Later (account required, subject to approval).
Do you offer refunds?
All purchases are final. Due to the digital nature of our courses and immediate access provided, we do not offer refunds. However, if you experience any issues, please contact us—we are happy to assist and ensure you have a positive experience.
Technical Support
I can’t access my course. What should I do?
Please contact us right away. Most access issues can be resolved quickly by our support team.
What if I forget my login information?
Use the “Forgot Password” option on the login page or contact us for assistance.
Support & Contact
How can I contact support?
You can reach us anytime at: West Haven University
Email: contact @westhavenuniv.com
How quickly will I receive a response?
We strive to respond to all inquiries within 24–48 hours during business hours. M-F 9:00 am - 5:00 pm PST.
Additional Information
Do I need prior experience to take a course?
Prerequisites vary by course. Please review the course description for specific requirements.
Can I use these courses for career advancement?
Our courses are designed to enhance your knowledge and professional development, which may support career growth depending on your field.
If you have additional questions, we’re here to help—please don’t hesitate to reach out.
